Return & Refund Policy
Last updated: March 2026
Thank you for shopping with Thexele. By placing an order on our website, you agree to the terms outlined in this Return & Refund Policy.
1. Return Eligibility
If there is an issue with your order, you may request a return or replacement within 14 days from the date of delivery.
To be eligible for a return, all of the following conditions must be met:
The item must be unused, unworn, and in its original condition.
The item must be returned in its original packaging.
Proof of purchase must be provided.
Returns that do not meet these conditions may be refused at our discretion.
2. Inspection Upon Delivery
Customers are responsible for inspecting their order upon delivery.
If the package appears damaged or tampered with, customers should refuse delivery or contact us immediately.
Any issues with damaged, defective, or incorrect items must be reported within 48 hours of delivery, including photos of the product and packaging.
3. Non-Returnable Items
The following items are not eligible for return or refund:
Custom or made-to-order items
Digital products or downloadable content
Items marked as non-returnable at the time of purchase
Used, worn, washed, or damaged items not caused by a manufacturing defect
4. Return Shipping
Customers are responsible for the cost of return shipping, unless the product arrives damaged or defective.
Shipping costs paid during the original purchase are non-refundable in all cases.
5. Refund Process
Once the returned item is received and inspected, we will notify you of the approval or rejection of your refund request.
If approved, the refund will be issued to the original payment method used for the purchase, unless otherwise agreed.
Processing times may vary depending on your bank or payment provider.
6. Order Cancellation
Orders cannot be cancelled once they have been processed or shipped.
7. Refused Returns
If a returned item does not meet the conditions outlined in this policy, Thexele reserves the right to refuse the return. In such cases, the item may be returned to the customer at the customer's expense.
8. Fraudulent or Abusive Claims
Thexele reserves the right to deny refunds, replacements, or returns in cases of fraudulent, abusive, or baseless claims regarding delivery or product quality.
9. Final Sale
All sales are considered final once the order has been processed and shipped, except in cases explicitly covered by this policy.